Frequently Asked Questions

EasyMeds is a telemedicine platform that connects you with licensed Jamaican doctors for medical treatments. You complete an online consultation, a doctor reviews your case, and if approved, your medication is delivered discreetly to your door.

Yes, our medical consultations are completely free. You only pay for your medication if a doctor determines it’s appropriate for you and you choose to proceed with treatment.

The online consultation typically takes 5-10 minutes to complete. A doctor will review your submission within 24 hours and contact you with the results.

ED can be caused by physical factors (heart disease, diabetes, high blood pressure), psychological factors (stress, anxiety, depression), lifestyle factors (smoking, drinking, lack of exercise), or a combination of these.

While ED can affect men of any age, it becomes more common with age. About 40% of men experience some degree of ED by age 40, and this increases to about 70% by age 70.

Treatment depends on the underlying cause. Some cases can be improved through lifestyle changes, while others may require ongoing medication. Our doctors will discuss the best long-term approach for your specific situation.

Sildenafil (generic of Viagra®) works for 4-6 hours and should be taken 30-60 minutes before sexual activity. Tadalafil (generic of Cialis®) lasts up to 36 hours and can be taken daily or as needed.

Common side effects include headache, flushing, upset stomach, and nasal congestion. These are usually mild and temporary. Serious side effects are rare but can include prolonged erections or sudden vision/hearing loss.

Some medications can interact with ED treatments, especially nitrates used for heart conditions. This is why our doctors review your current medications before prescribing any of our treatments to you. It is important that you disclose all preexisting conditions and current medications you are taking during your intake form and consultation.

Store your medication in a cool, dry place away from direct sunlight and moisture. Keep it in the original packaging and away from children.

All medications are shipped in plain, unmarked packaging with no indication of the contents. The return address shows only our pharmacy name without any reference to medical or ED treatments.

Most orders are delivered within 2 business days to major cities in Jamaica, and 3-4 business days to other remote locations. You will receive tracking information once your order ships.

Yes, we deliver to all parishes in Jamaica. Delivery times may vary depending on your location, with rural areas taking slightly longer.

Our delivery partners will attempt delivery and leave a notice if you’re not available. You can arrange redelivery or pickup from a local depot.

We use end-to-end encryption, secure servers, and strict access controls to ensure all personal health information is protected in full compliance with HIPAA standards and comply with medical privacy laws in Jamaica. We never share your information with third parties and all consultations are confidential.

Only licensed doctors reviewing your case can access your medical information. Our customer support staff cannot view your consultation details or medical history.

We maintain secure medical records as required by law, but these are only accessible to authorized medical personnel and are never shared without your consent.

Yes, all our doctors are licensed by the Medical Council of Jamaica and have experience treating erectile dysfunction and other health conditions.

If a doctor determines that your medication isn’t appropriate for you, they will explain why and may suggest alternative approaches or recommend seeing a specialist in person. You will not be charged for your consultation or medication if you are not approved.

Our initial consultations are done through our online form and secure online portal, but doctors may arrange phone consultations for complex cases or follow-up care at their own discretion.

You can contact our medical team anytime with questions about your treatment. We provide ongoing support to ensure your treatment is working effectively.